Shipping & Returns
SHIPPING INFORMATION
Where does FLAX ship?
We ship anywhere in the US. Orders come from our Oakland store, but inventory may be transferred from San Francisco, which can add a day or two to processing time.
What are the shipping costs?
- Flat rate: $9.95
- Free shipping: Orders over $65.00
What shipping carriers does FLAX use?
We ship via USPS or UPS and often reuse packing materials to stay eco-friendly.
What products are restricted to in-store pickup only?
Certain oversized, heavy, or fragile items (e.g., paper and boards) are only available for in-store pickup. You will see "Available for in-store pickup: Shipping Unavailable" on the product page and as part of the item description in your cart. If you want your order shipped, these items must be removed from your cart.
How does in-store pickup work?
- Orders are ready within 1-2 days (depending on inventory transfers).
- You will receive an email confirmation when your order is available for pickup.
- Orders not picked up within 30 days will be canceled and fully refunded.
RETURN INFORMATION
What is FLAX’s return policy?
We want you to love what you buy! If you’re not satisfied, returns are accepted within 14 days with a receipt for a full refund, as long as items are:
- In original packaging
- In resellable condition
How to return:
- In-store: Bring your item and receipt to any FLAX location.
- Online orders: Submit a Return Request form or log into your account to start a return.
Exceptions & Fees:
- Non-returnable items: Special orders, books, paper sheets, and seasonal items.
- Restocking fee (20%) may apply to portfolios, fine pens, and studio equipment.