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Customer Service

At FLAX our goal is to deliver you the best possible shopping experience. It's been that way since 1938

The FLAX Credo

Best Art Store

service - We provide the best care by following the Golden Rule. 

selection - We stand behind our products. As artists and crafters ourselves, we use what we sell and trust in the quality. The range of items we offer is intended to suit individual needs and a wide variety of projects. 

price - Our everyday prices represent great savings - the lowest we can go. Straight-up, honest pricing.

inspiration - We spark the creative process. Art is for everyone, and our role is to invite participation and inspire creativity.

~ FLAX has been voted “Best of the Bay” every year since 2001 ~

Local Focus

Our delivery service area is a 6-mile radius around each of our two Bay Area retail stores.

Shipping

We offer Local Delivery and In-Store Pickup for orders placed online. The inventory levels we show on our website reflect available quantities from both stores.

In-Store Pickup - Please allow 1 to 2 days to receive an email confirmation that your order is ready for pickup. We often must combine inventory from both stores to fill an order, which is why it may take two days. In-Store Pickup may be selected as a "Shipping Method" on your order regardless of your location.

Local Delivery- The fee is $7.00, or FREE for orders over $79.00. The delivery area includes San Francisco, Oakland, Piedmont, Alameda, Berkeley, Emeryville, Kensington, El Cerrito and Albany. Deliveries are performed by Piikup, a woman-owned, socially responsible business based in Oakland. Products arrive in FLAX shopping bags or similar minimal packaging.

  • Delivery Schedule:
    Orders placed by noon Monday will be delivered by Wednesday
    Orders placed by noon Wednesday will be delivered by Friday
    Orders placed by 4:00pm Friday will be delivered by Tuesday

Open Accounts

Businesses and Schools may apply for open credit terms. Benefits include personalized service, terms of net 30, convenient ordering, delivery throughout the Bay Area, and eligibility for additional discounts based on quantity and volume. Submit a FLAX Credit Application (link to pdf) and we will contact you upon approval.

Resale Purchases

For those with a seller's permit who wish to purchase items for resale that exclude sales tax, FLAX must have on file a copy of your California Resale Certificate (link to pdf). Please submit a copy prior to your first purchase. We can accommodate resale purchases in-store only, not online.

Educators

We have an educational program that provides schools and arts programs with great value while meeting your specific needs. We listen to what the teachers want, then present the right materials to meet the curriculum and the budget. Our goal is to provide value that doesn't include compromises. We want the students to have a positive experience in your class so that they have a continuing enjoyment in the creative process. Many items available are not offered on this site or in-store, as they are unique to the educational market.
Let us provide a quotation! Email us your supply list here.

Returns

We guarantee your satisfaction.

If any of our products fail to meet your expectations, simply return it within 14 days with your receipt for a full refund. 

Please be sure item(s) are in original packaging and resaleable as new. For online orders you may use the Return Request form, or login to your account, view your order and follow the prompts to submit a return request.

Please note that special orders, books, paper sheets and seasonal items are not returnable. Portfolios, fine pens and studio equipment may be subject to a 20% restocking fee.

Payment Types

Both in-store and online we accept all credit and debit cards, Google Pay and Apple Pay. Please note for online purchases that Apply Pay is only enabled on Apple devices using Safari. Another option for online orders is PayPal and PalPal Credit, which offers a "Pay Later" feature.

Buying Color

We’ve designed this website to make it easy for artists to shop. Many pages include a color chart, from which you can order mutliple colors without ever leaving the page. To order, move your cursor over the desired color, adjust your quantity and click Add To Cart:

Ordering Colors

 

 

 

Please note that the colors match to the best of our ability. Colors rendered digitally can appear differently depending on the computer or device you are using.